This entry was posted on October 22, 2018.
Rainier is committed to providing excellent customer service, and it all pays off when I get rave reviews like the one below.
For an event in Canada, our client requested we find a company to produce a large quantity of yurts and ship them across the border. This required researching and pricing every yurt company in the United States and Canada, which narrowed down our options to around 5 or 6 companies.
Providing information and pricing for this event was extremely time consuming. Neither our client nor us had any experience buying yurts, we were unsure how many we wanted to buy, and we were not sure what size or type we wanted.
A few of the companies dropped off of our potential list within the first few weeks. It was clear they were frustrated with how much time it took to price out each type of request with so many unconfirmed factors. Dana would always reply promptly and thoroughly to every pricing request. She sent multiple pricing tiers over the course of several weeks, and maintained a positive attitude and customer service experience.
In the end, we chose Rainier Industries and ordered 15 yurts. Their pricing and product quality were superior to the other companies, and Dana’s customer service sealed the deal for me.
Dana spent numerous hours advising us on how to install the yurts, which is the sole responsibility of the customer. During the placement of our order, we put Dana under the stress of pushing the manufacturing deadline down to the hour. She was working overtime, had her crews working overtime, and was challenged with reoccurring last minute changes. Her attitude and top-notch service never faltered.
When the company delivering the yurts misplaced one of the trucks for 24 hours and the products showed up damaged, Dana immediately took the matter into her own hands. Even though it was not Rainier’s liability, she stepped in and made sure the yurts arrived in time so our event could go on with a hitch!
Not only are we grateful for the wonderful product and customer service, I honestly feel that no other company outside of Rainier would have been capable of delivering this order.
I strongly recommend Dana and Rainier yurts for anyone in the market of purchasing a yurt!
Enjoy the journey!